Refund policy

Last updated: September 24, 2026

All sales are final

Due to the personal nature of fragrance products, all purchases are final. We do not accept returns or exchanges and do not provide refunds for change of mind, fragrance preference, sensitivity, or products that have been opened or used.

Damaged or incorrect orders

If your order arrives damaged or you receive a product different from the one ordered, contact support@theamoperfumes.com within 2 days of delivery. Please do not use the product or discard the original product and shipping packaging while your claim is being reviewed.

Proof required

Your request must include your order number, clear photographs of the product and packaging, and an unedited video showing the sealed parcel and the issue during the first unboxing. Claims submitted after 2 days, or without sufficient proof, may not be eligible for review.

Resolution of approved claims

Every claim is reviewed by AMO's support team. If the issue is verified, AMO may offer a replacement of the same product. If a replacement is unavailable, or AMO determines that a refund is appropriate, the refund will be issued to the original payment method. Once issued, an approved refund may take 7–10 business days to appear, depending on your bank or payment provider.

Non-returnable items

Opened or used fragrances, gift cards, and items marked final sale are not eligible for return, exchange, replacement, or refund except where required by applicable law.

Contact us

To report a damaged or incorrect order, email support@theamoperfumes.com with the required proof and your order number.